Sean Kim

sean kim, vice president of customer experience at port logistics group

Sean Kim is Vice President of Customer Experience at Port Logistics Group. In this role, he is responsible for all facets of helping e-commerce and omnichannel retailers with their post-checkout customer experience, which includes inventory management, technology, returns, and especially small parcel. In addition, he oversees account management for Enterprise Customers working with some of the fastest growing e-commerce brands on their global growth strategies.

Sean worked in a consultant capacity for Whiplash in 2018 and joined the company in January 2019. His vast background and experience scans over 20 years in the e-commerce, business development, logistics and user experience areas. Sean founded two companies, Overture Labs and Series X Media. He also managed the shipping and logistics customer experience at Zappos & Amazon, creating the “Free Overnight Shipping” program.

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