Customer-centric returns management for Shopify merchants

What is Loop?

Loop transforms your return process from a point of friction into an enjoyable experience. Their on-demand returns portal can be fully branded for a cohesive, end-to-end experience for your customers. By facilitating seamless swaps of product variants, Loop encourages customers to exchange items before asking for a refund. With automated policy rules and shipping label generation, Loop helps to build loyalty post-purchase, saves your team time, and improves your operational efficiency.

Loop + Whiplash

Manage your online store more efficiently with both a dedicated Shopify returns service and Whiplash’s seamless Shopify integration for maximum clarity and convenience.

• Automatic return entry on Whiplash when a customer initiates return through Loop
• Empower customers to choose between exchanges, store credit, and returns
• Build in-depth reports to track SKUs and return trends for better return management