A re-engineered returns solution for today’s omnichannel retail environment.

Happy Returns makes returns hassle-free and convenient for your customers, while also uncovering savings and improved sustainability for merchants along the way. 

Together, Happy Returns and Whiplash merchants can streamline returns management and ensure that reverse logistics is expertly handled at Whiplash facilities, freeing up more time for you to focus on supporting customers and enhancing brand loyalty.

Why Whiplash + Happy Returns?

Happy Returns provides both online and omnichannel retailers with a comprehensive e-commerce returns management solution where consumers can enjoy multiple ways to return purchases: In-person returns via Happy Returns’ nationwide network of Return Bars, directly through your storefront, or via mail. 

With Happy Returns’ Full Stack Returns system, retailers can offer customers a fully-branded online return and exchange workflow with maximum flexibility for returning purchases. It’s e-commerce returns management – the easy way.

• Real-time Return creation sync. Every time a return is created by a customer, it will sync with Whiplash to inform us of the return and adjust inventory levels.

• Use aggregated return shipping back to Whiplash facilities. Send your returns back to Whiplash in bulk in reusable packaging, thanks to Happy Returns’ handy QR codes for express return processing.

• “Sync item received condition data to HR to trigger a different email from HR (ex on inspection).”

Frequently Asked Questions

Why should Whiplash customers use a returns management system?

Using an automated return solution like Happy Returns helps to ease pressure on your customer service team by streamlining your return workflow and enabling customers to return or exchange items without requiring prior authorization. Instead of having to approve every return that comes your way, you can set the parameters and automatically enforce your chosen policy. 

How do omnichannel returns enhance the return experience for customers?

Giving your customers the ability to choose between returning by mail or via BORIS (Buy Online, Return In-Store) enables your brand to offer increased flexibility and convenience during the post-purchase experience. When the returns process is easy and stress-free, customers are much more likely to return to shop with your brand in the future. 

What is the biggest benefit of aggregated return shipping?

Shouldering the cost of return shipping is a big burden for merchants, but it’s increasingly expected by customers as part of a hassle-free return experience. Shipping returned items in bulk back to your Whiplash facility helps to cut shipping costs and increase the overall efficiency of your returns workflow.