A re-engineered returns solution for today’s omnichannel retail environment.
What is Happy Returns?
Happy Returns provides a comprehensive return solution for online and omnichannel retailers. Shoppers enjoy multiple ways to return purchases: in-person via Happy Returns’ nationwide network of over 2,500 Return Bar locations, through the retailers’ own stores, or by carrier. With Happy Returns’ Full Stack Returns, retailers can offer customers a fully-branded online ecommerce returns management and exchange flow with maximum flexibility for returning purchases.
Happy Returns offers a complete ecommerce returns management solution with a seamless integration to Whiplash software. Offering features customers want increases sales and encourages exchange rates over refunds. Features include:
Returns by mail – A vendor-branded return portal shows customers one-click suggestions to encourage exchanges, and creates QR codes and automatic labels for shipment. The ecommerce returns management software efficiently handles the details that route return shipments to the closest hub
Return drop off network – Shoppers are able to return online purchases to a drop off network partner box-free for an immediate exchange, refund, or in-store credit at over 3,800 Return Bars nationwide
Sustainable packaging – All items bulk-ship inside eco-friendly, reusable boxes —leveraging low carrier rates and aggregated shipping to create economies of scale — to Happy Returns’ regional Return Hubs, where they are sorted, dispositioned, and processed.
Merchants using Happy Returns’ full offering average 20% cost savings, a 94 NPS, 50% program adoption, and up to 2X higher exchange rates.
Happy Returns + Whiplash
Create a customer-centric returns process that brings greater cost savings and efficiencies to your business.
Documentation & Instructions
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We help emerging and established brands deliver their brand experience.