Back to case studies

Hedley & Bennett: Building a value-added fulfillment experience

woman opening packages from hedley and bennett with text above: ‘hedley and bennett - building a value-added fulfillment experience’.

Today, e-commerce fulfillment is a multi-faceted strategy that requires both flexibility and supportive technology to meet consumer expectations for a seamless experience—both before and after placing an order.

When unexpected consumer demand or a less-than-satisfactory return experience can easily add friction to the customer experience, partnering with an experienced, integration-led e-commerce fulfillment provider is the best formula for success.

We spoke to Hedley & Bennett about how their partnership with both Whiplash and Loop Returns has put the apparel brand on a path to faster fulfillment, better CX management, and a stronger product. 

By the end of the first quarter of 2020, Hedley & Bennett had begun experiencing a large increase in order volumes across the board, thanks in part to the publicity from their mask campaign. With advanced support now needed across their product catalog, the brand made the decision to outsource their entire D2C fulfillment operation to Whiplash, maintaining single-point distribution from their Los Angeles fulfillment location. With their expanded partnership with Whiplash now fully online and ready to handle a bigger SKU base and higher order volumes, there’s no doubt the future will be bright for Hedley & Bennett.

Read more about the Hedley & Bennett case study

Get in touch to see what we can do for you.

Contact Us - Bottom
* Required

We help emerging and established brands deliver their brand experience.

288 Mayo Ave., City of Industry, CA 91789


Copyright Ryder E-commerce by Whiplash 2022. All rights reserved. Use of this website signifies your agreement to the Terms of Use and Privacy Policy.