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Hedley & Bennett: Building a value-added fulfillment experience

woman opening packages from hedley and bennett with text above: ‘hedley and bennett - building a value-added fulfillment experience’.

Seizing an unforeseen opportunity thanks to the Covid-19 pandemic, Hedley & Bennett decided to create high-quality masks in to solve the widespread shortages of protective gear. The consumer response was huge, and the brand quickly realized it didn’t have the capacity to scale independently.

Already in talks with Ryder E-commerce by Whiplash, they decided to partner with the 3PL. Within days, Hedley and Bennett went from one SKU to 200 and were able to start fulfilling thousands of orders rapidly with a tailored system that even allowed for their signature custom embroidery. 

“When we started to look seriously at scaling our ecommerce fulfillment operation with Ryder E-commerce by Whiplash, it was their embroidery capabilities that won us over. The ability, experience, and willingness to adapt that Ryder E-commerce by Whiplash has shown via their value-added services have made them the ideal 3PL for us.” ” Steven Feczko, Director of Operations at Hedley & Bennett.

Learn more about how Ryder E-commerce by Whiplash provided a scalable, custom fulfillment solution for Hedley & Bennett.

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