In e-commerce, returns are simply a fact of life – no matter what product category you’re dealing with. When consumers are buying products that they cannot test or try out in advance, there’s always going to be a certain margin that ‘bounce back’ into the warehouse – at a rate as high as 56% in some industries.
While you can’t prevent returns completely, you can find better ways of managing them; while fostering customer loyalty and gaining valuable insights at the same time.
In the next few pages, we’re going to look at why returns management is a powerful growth tool for your business – and how Whiplash’s latest partnership can help!
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