Customer success

Our effective communication, responsiveness, and business foresight drive our partner brands success

Fulfillment is more than just getting goods from A to B

It’s about ensuring that retailers are equipped to meet the changing needs of their customers in an expanding omnichannel landscape. Whiplash is committed to helping its partners take the next steps in their journey, that starts with having the best talent.

Our experienced Customer Success team pairs insider knowledge with advanced insights so that brands can deliver the very best customer experience in an increasingly competitive online environment.

Building the playbook for retailers to thrive

Our core values

We take responsibility for our operations, our team, and our results.

We treat our customers’ business like it’s our own.

We are open and honest. Always.

We respect each other’s opinions; when we decide, we go forward.

We trust each other, and our customer’s trust us, without reservation.

We treat others with respect, and are respected in turn.

We seek to understand our customers and our workers.

We empower your operation with the very best support – so that you can support your customers

Whether you’re an emerging direct-to-consumer brand or an experienced retail distributor, Customer Success brings the necessary teams to the table to facilitate what your customer needs.