Customer success

Our effective communication, responsiveness, and business foresight drive our partner brands success

Fulfillment is more than just getting goods from A to B

It’s about ensuring that retailers are equipped to meet the changing needs of their customers in an expanding omnichannel landscape. Whiplash is committed to helping its partners take the next steps in their journey, that starts with having the best talent.

Our experienced Customer Success team pairs insider knowledge with advanced insights so that brands can deliver the very best customer experience in an increasingly competitive online environment.

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Building the playbook for retailers to thrive

Our core values

ownership

We take responsibility for our operations, our team, and our results.

stewardship

We treat our customers’ business like it’s our own.

authenticity

We are open and honest. Always.

healthy debate

We respect each other’s opinions; when we decide, we go forward.

trust

We trust each other, and our customer’s trust us, without reservation.

respect

We treat others with respect, and are respected in turn.

empathy

We seek to understand our customers and our workers.

We empower your operation with the very best support – so that you can support your customers

Whether you’re an emerging direct-to-consumer brand or an experienced retail distributor, Customer Success brings the necessary teams to the table to facilitate what your customer needs.

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As our partner brands evolve to meet the demands of a rapidly changing ecommerce sector, Whiplash evolves right alongside providing best-inclass services and guidance.

goop logo brunt logo rad power bikes logo craving's by chrissy teigen logo moda operandi logo taylor stitch logo ross logo h and m logo macy's logo johnny was logo g-star raw logo perry ellis logo sodastream logo rgbarry logo kasper logo goldbug logo outerstuff logo joe's logo happy socks logo true botanicals logo hedley and bennett logo tommie copper logo larq logo baboon to the moon logo

Get in touch to see what we can do for you.

We help emerging and established brands deliver their brand experience.

288 Mayo Ave., City of Industry, CA 91789

877-901-6472

fulfillment@whiplash.com

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