At Whiplash, we want to make it right when things don’t go to plan. To that end, we’re introducing a new feature called Report Issue to make it easier than ever to report a problem.
For any order, you’ll now be able to report a problem directly in the app. Did the order arrive damaged, or was the packaging material not what you’d prefer? You’ll briefly describe the problem, and pending our verification, we’ll issue appropriate refunds.
In addition to issuing refunds when we fail to meet expectations, this will give the Whiplash team crucial feedback on performance. We’ll be tracking errors as a percentage of shipped orders, which allows us to gauge performance over time and get ahead of systemic flaws.
We appreciate your patience and your business, thank you!